Job Title
: Constituency Caseworker (two positions available)
Location
: Tamworth Constituency Office (Open to remote for right candidate)
Salary
: Within ISPA pay scales up to £29,000
Job Details
Sarah Edwards is seeking two highly motivated, well-organised and empathetic caseworkers to join her constituency office as a Caseworker. This is a rewarding and varied role, providing direct support to constituents by helping resolve individual concerns and ensuring they receive the assistance they need. One of the appointments must be full time but we are open to either part time to flexible working hours for the second position.
Key Responsibilities
* Manage a wide range of enquiries from constituents via telephone, email and in person.
* Keep constituents informed about the progress of their cases.
* Maintain accurate, confidential case records in line with data protection requirements.
* Research and gather information to ensure fair and timely resolution of cases.
* Liaise with government departments, local authorities and third-sector organisations to secure positive outcomes.
* Identify patterns or recurring issues and escalate
* Support and accompany the MP to advice surgeries providing follow-up assistance where required.
Person Specification
The ideal candidate will demonstrate:
* Excellent written and verbal communication skills with the ability to draft high-quality correspondence.
* A professional, approachable and empathetic manner with strong interpersonal skills.
* Proven ability to handle sensitive information with discretion and accuracy.
* Strong organisational and time-management skills with the ability to prioritise effectively.
* Experience of keeping accurate case notes and professional records.
* Strong research and analytical skills.
* Strong proficiency of Microsoft office, and experience of CaseworkerMP software
* Ability to work independently, use initiative and contribute positively as part of a team.
* Flexibility to occasionally work evenings and weekends (time off in lieu will be provided).
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members' Staff Verification Office (MSVO). See
Members' Staff Verification Office (MSVO)
page for further info.
Closing Date
: 21 September 2025
Interview/Start Dates
Application Details
To apply, please submit the following to
Jamie..UK
with the subject line:
"Caseworker Application – [Your Name]"
* A covering letter outlining your suitability for the role and motivation for applying.
* An up to date CV.
* Confirmation of your notice period (if currently employed).