MWH Treatment are currently looking for a Operations Manager for our Thames Water framework. You will report directly to the Framework director and will be responsible for Controlling the resources and accountable for all financial aspects of the framework and its projects to ensure continued improvement of targets set for turnover, margin and cash. Accountable for end-to-end project lifecycle performance and maintaining relationships with clients, partners and suppliers/subcontractors. MWH Treatment’s Thames regional framework is preparing to deliver water and wastewater non-infra projects in AMP8 ranging from £3M to £70M across the London & Guildford areas.
Key responsibilities:
1. Promote exceptional safety and delivery quality standards to direct and subcontracted work force
2. Develop and implement a strategy for improving the efficiency and effectiveness of the department.
3. Develop and maintain a consistent mode of operation within the department.
4. Ensure sufficient resources of a suitable calibre are available to meet the departmental requirements.
5. Monitor the departmental and contract performance.
6. Assist in developing and implementing the Framework Strategy.
7. Provide input into tender finalisation.
8. Establish and maintain good relationships with clients and their representatives.
9. Establish and maintain good relationships with partners and key subcontractors and suppliers.
10. Prepare framework level management reports.
11. Ensure regional turnover variance to budget is within departmental targets.
12. Ensure that Company procedures are developed and reviewed to ensure the smooth running of the department and its interface with other departments.
13. Ensure that the Company quality procedures are fully implemented in the department.
14. Ensure that the required quality records are maintained
15. Ensuring that all site non-conformities are reported and approximate costs identified
16. Ensure all commercial aspects of the project are managed in a timely and proactive way giving accurate forecast and estimates
17. Understanding and implementing the Quality, Safety and Environmental Policies and Targets
18. Have detailed working knowledge and experience of project management practices from scheme conception through to end user acceptance
19. Ensure your own continuous professional development by participating in external networking/conferences/associations/groups, to stay current on industry changes and innovations.
20. Maintain a positive and solution-oriented approach to work, providing open and honest feedback.
21. Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role
22. In all internal and external contact, present a professional and positive image of the department and MWH Treatment as well as maintaining mutually constructive, positive and beneficial relationships.
Key Relationships:
23. Regional Framework Senior Leadership Team & Framework Director
24. Procurement
25. Regional Head of SHEQ
26. Supply Chain
27. External Agencies. DNO, Councils, Network Rail
28. Programme Manager Clients OP’s & Capital Delivery
Direct Reports:
29. Programme Managers
30. Project Directors/Senior Project Managers
31. Head of Planning
32. Digital Delivery Lead
33. Head of Preconstruction
34. Head of Construction
35. Framework Commissioning Manager
Technical Competencies: Expert
1.Contract Management
2.Governance
3.Budgeting and cost control
4.Risk, Opportunities and issue management
5.Project Planning (schedule)
6.Digital Delivery
7.Procurement (negotiations and management)
8.Solutions development (pre- construction / design development)
9.Client, stakeholder and conflict management
10.Resource management
11.Change management
12.Quality management
Behavioural competencies: Expert
1.Communication
2.Collaboration
3.Client Focus
4.Striving for Results
5.Integrity, Trust and Respect
6.Coaching and Providing Feedback
7.Leadership