Job Description
I.T & Application Support Engineer
East Belfast
£28,000 – £32,000 (DOE)
Monday – Friday | 9.00am – 5.30pm – Office Based
Office Based
We are recruiting for an I.T & Application Support Engineer to join a growing Consultancy based in East Belfast. This is a hands-on role suited to someone who enjoys problem-solving, learning systems in depth, and helping colleagues work efficiently without disruption.
The Role
You will provide day-to-day IT support across the business, supporting both general IT systems and core insurance applications including MPACS, MPORT and Smart Surv.
Key Responsibilities:
* Providing day-to-day IT support via tickets, email and phone
* Troubleshooting hardware, software and connectivity issues
* Supporting Microsoft 365 (Outlook, Teams, SharePoint and OneDrive)
* Managing user accounts, access, licences, password resets and MFA
* Setting up laptops and equipment for new starters and role changes
* Supporting and troubleshooting MPACS, MPORT and Smart Surv applications
The Person
* Minimum 2 years’ experience in a 1st Line IT or Application Support role
* Comfortable supporting Microsoft 365 in a business environment
* Logical and methodical approach to troubleshooting
* Strong communication skills with the ability to explain technical issues clearly
What’s on Offer
* Salary £28,000 – £32,000 depending on experience
* 34 days annual leave (including statutory days)
* Private healthcare
* Pension – 5% employee contribution / 3% employer contribution
* Stable, supportive working environment