Salary: £31,500 - 49,000 per year Requirements: Understanding of IT support fundamentals Excellent communication skills Problem-solving aptitude Ability to work in a fast-paced environment Basic knowledge of Windows operating systems and Microsoft Office Relevant certifications (e.g., ITIL, CompTIA A) preferred Responsibilities: Act as the first point of contact for IT-related queries, providing support via telephone and email Troubleshoot and resolve hardware and software issues Maintain and update support documentation Assist users with technical and non-technical inquiries Escalate unresolved issues to higher-level support teams Participate in team meetings and provide feedback for continuous improvement Technologies: Hardware Support ITIL Windows More: We are a Manchester-based law firm looking for a Junior 1st Line Support Analyst to join our dynamic team on a permanent basis. This is a fantastic opportunity to kickstart your career in IT support within a collaborative and supportive environment. We offer competitive benefits and encourage professional development. last updated 19 week of 2026