Job Description:
One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis.
This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes.
Key Responsibilities:
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Provide accurate and timely information across a wide range of council services
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Handle customer enquiries via phone, email, and in person
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Promote and guide users on digital self-service platforms
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Manage cases to resolution using internal CRM systems
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Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed)
Essential Experience:
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Strong understanding of Housing Benefits, including:
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Specified accommodation
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Supported housing
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Accommodation-exempt schemes
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Knowledge of Council Tax, Business Rates, and Housing Advice
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Experience using local authority systems (e.g., Northgate, Jadu, (email address removed))
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Familiarity with exempt and supported accommodation claims
Person Specification:
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Proven background in customer service, ideally in the public sector
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Excellent communication, empathy, and problem-solving skills
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Proficient in using digital tools and CRM systems
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Able to work independently and as part of a team
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd