IT Business Partner - Direct-to-Consumer (Retail & eCommerce) - Permanent
Circa £80,000 + £8.4k Car Allowance + 24% Bonus + Benefits
Must be Eligible to work in the UK - Cannot Provide Sponsorship.
International FMCG organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels.
This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation.
Role:
* You will act as the strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
* Ownership of the D2C Applications landscape across Retail & Digital channels.
* Leading cross-functional planning and stakeholder engagement.
* Managing vendors & coordinating with international IT teams.
* Driving Digital Transformation & Continuous Improvement initiatives.
Technology & Functional Landscape:
* Support and optimise IT Systems across Retail & eCommerce operations
* Retail SAP S4/HANA & POS Retail Store systems.
* Master Data Management through Retail & Ecom systems & PIM.
* Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.
Key Responsibilities:
* Strategic Partnership & Demand Leadership.
* Shape and govern the IT demand pipeline aligned to business strategy.
* Facilitiate governance forums with senior stakeholders.
Stakeholder Engagement & Business Alignment:
* Build trusted partnerships across Retail, Digital, Supply Chain & Finance.
* Translate business strategy into technology capability roadmaps.
* Lead workshops to identify improvement & innovation opportunities.
Solution Ownership & Process Excellence:
* Own the end-to-end D2C Application landscape.
* Drive Automation, Integration & Process simplification.
* Lead Business Cases & Transformation initiatives.
Architecture & Innovation:
* Develop Capability Roadmaps aligned to Enterprise Architecture.
* Identify opportunities leveraging AI, Automation & Analytics.
* Ensure scalability for future growth.
Service & Operational Excellence:
* Oversea Incident Management & root cause resolution.
* Maintain IT System stability & performance.
Experience Required:
* IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors.
* Retail Systems and/ or Ecommerce platforms - in one or more key D2C process areas.
* Expertise in D2C processes & Customer Journey optimisation.
* Retail SAP S4/HANA & POS Retail Store systems, Ecommerce platforms, CRM, email marketing & Loyalty platforms.
* Master Data Management through Retail & Ecom systems & PIM.
* Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
* Proven delivery of cross-functional transformation initiatives.
* Driving Transformation & Operational excellence.
* Strategic mindset & emotional intelligence.
* Collaborative approach to teamwork.
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