Vehicle Service Advisor
Our client, a reputable franchise‑approved car dealership located in Devizes, is seeking a highly motivated Vehicle Service Advisor to join their busy Service Department. This is an excellent opportunity for skilled and experienced motor trade candidates or customer service professionals looking to establish a rewarding career within the automotive industry.
Benefits for the successful Vehicle Service Advisor
* Competitive basic salary starting from £28,500+ per annum, dependent on experience
* Uncapped bonus potential of £2,000-£3,000+ annually
* Salary reviews after 3 months and upon full training completion
* 30 days annual leave, including bank holidays
* Access to manufacturer‑accredited training and development programmes
* Staff purchase discounts across the dealership
* Workplace pension scheme
* Excellent long‑term career prospects with a family‑run dealership operating for nearly 50 years
Duties of the Vehicle Service Advisor
* Greet customers professionally and book vehicles into the workshop for servicing and repairs
* Advise customers on minor technical issues and vehicle maintenance options
* Liaise with the workshop team regularly to track work in progress
* Upsell additional services and products where appropriate
* Keep customers informed of vehicle progress and status
* Take payments for completed work in line with company procedures
* Build and maintain strong customer relationships to ensure a high level of satisfaction
* Achieve individual and team targets in a fast‑paced environment
Requirements
* Previous experience as a Vehicle Service Advisor is advantageous but not essential
* Alternatively, strong customer service experience in a related role within the automotive sector will be considered
* A full UK driving licence with minimal penalty points
* Excellent communication and organisational skills
* Good IT literacy; experience with Pinewood Pinnacle or similar dealership management systems is desirable
* Confident relationship‑building and influencing abilities
* Professional attitude with a focus on delivering outstanding customer service
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