Job Description
We're looking for a friendly, organized, and enthusiastic Front of House General Assistant to join our small but close-knit team in Milton Keynes, Bucks, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front-of-house services. Working on an alternative shift pattern with early starts (6:30 AM - 2:30 PM, rotating weekly), you'll collaborate closely with team members to ensure exceptional customer experiences and maintain efficient daily operations. This position offers an excellent opportunity to develop your customer service skills in a dynamic, supportive environment where your contributions directly impact guest satisfaction and organizational success.
* Greet and welcome guests and clients with a warm, professional demeanor during early morning shifts, setting a positive tone for their experience from the start of the day
* Manage reception desk operations, including answering phones with excellent phone etiquette, responding to emails promptly, and directing inquiries to appropriate team members
* Schedule and coordinate appointments, meetings, and reservations using scheduling software and organizational systems
* Provide accurate and helpful information about services, facilities, and organizational offerings to guests and clients
* Assist with check-in and check-out procedures, ensuring all necessary documentation is completed accurately and efficiently
* Maintain a clean, organized, and welcoming front-of-house environment that reflects our commitment to excellence
* Support team members with administrative tasks, data entry, and general assistance as needed to ensure smooth operations in our small team environment
* Handle guest requests and concerns with professionalism, empathy, and a solution-oriented approach
* Perform data entry and maintain accurate records and databases, ensuring information integrity
* Ensure compliance with health, safety, and security protocols at all times
* Multitask effectively while maintaining attention to detail during busy periods, prioritizing responsibilities based on urgency and importance
* Adapt flexibly to the rotating shift schedule and changing priorities while maintaining consistent service quality
Qualifications
* Excellent customer service skills with a friendly, professional, and empathetic approach to guest interactions
* Strong verbal and written communication abilities, including professional phone and email etiquette
* Proven organizational and time management skills with the ability to juggle multiple responsibilities
* Demonstrated ability to multitask and prioritize responsibilities effectively in a fast-paced environment
* Proficiency with computer systems and Microsoft Office applications (Word, Excel, Outlook)
* Attention to detail and accuracy in administrative tasks and data entry
* Ability to work collaboratively within a team environment and support colleagues
* Professional appearance and demeanor that reflects organizational standards
* Flexibility to adapt to changing priorities, work schedules, and evolving business needs
* Strong interpersonal skills and ability to build rapport with diverse guests and team members
* Experience with scheduling software or reservation systems (preferred)
* Previous experience in a front-of-house, reception, customer service, or hospitality role (preferred)
* Basic understanding of health, safety, and security protocols in a customer-facing environment
* Ability to remain calm, composed, and solution-focused when handling challenging situations
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.