Depot Manager
Full Time | Permanent
£60,000 - £65,000 DOE + Bonus & Benefits
Location: Reading
Hours 42.5 - 6am - 10pm, Monday to Friday with call out Techs.
An excellent opportunity has arisen for an experienced Depot Manager to lead a busy commercial vehicle aftersales operation. This role is ideal for a strong leader with main dealer workshop experience who can drive performance, develop teams, and deliver exceptional customer service within a fast-paced environment. You will take full responsibility for the day-to-day running of the depot, overseeing both the service and parts departments while ensuring operational efficiency, compliance, and profitability across the business.
Key Responsibilities
* Manage and develop the overall aftersales operation
* Drive profitability across service and parts departments
* Improve workshop efficiency, productivity, and staff utilisation
* Assist with budgeting and financial performance alongside senior management
* Ensure full Health & Safety compliance across the depot
* Lead recruitment, development, and performance management of staff
* Maintain high customer service standards and exceed client expectations
* Implement training and development plans for all depot employees
* Ensure the premises are maintained to a high operational standard
* Monitor warranty and contract processes effectively
* Resolve invoice-related queries in a timely and professional manner
* Support business development activities and identify growth opportunities
* Participate in operational improvement initiatives and performance campaigns
Candidate Requirements
* Previous experience within a Main Dealer commercial vehicle environment
* Strong leadership and people management skills
* Excellent organisational and communication abilities
* Ability to work under pressure and meet strict deadlines
* Customer-focused approach with strong problem-solving skills
* Good understanding of Health & Safety procedures
* IT literate with experience using workshop/dealer systems
* Full UK driving licence required
Desirable Experience
* HGV licence
* Experience working with commercial vehicle brands
* Knowledge of dealer management systems
Benefits
* 24 days holiday plus bank holidays
* Option to carry over up to 5 days annual leave
* Company pension contribution up to 5%
* Private medical insurance
* Life assurance
* Bonus and incentive schemes
* Additional wellbeing days
* Ongoing training and career development opportunities
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