Salary: £40,000 - 40,000 per year Requirements: Demonstrable evidence of producing high-quality technical documentation Research and gathering of technical information Presenting and testing understanding of technical documents to end users Collaborating with developers, business analysts, infrastructure engineers and other technical specialists A working knowledge of at least 2 of the following areas: Information and Data Management, Security, Application Management, ERP systems, CRM systems, Networking, Microsoft Solutions Analytical mindset with strong problem-solving skills Excellent customer service, communication, and presentation skills Ability to communicate complex IT designs in business terms Experience in identifying opportunities, costs, issues, and risks for business stakeholders Ability to manage a technical documentation library effectively Skills in developing, owning, delivering, and supporting technical designs and documents Ability to document systems characterized by manageable levels of risk and complexity Responsibilities: Create and maintain high-quality technical documentation Own and manage our central documentation repository Ensure alignment of supplier-provided materials with industry and organisational standards Drive continuous improvements to our documentation processes Engage with internal and external decision makers to explain technical designs Document business needs and produce technical documents based on these requirements Ensure all key processes for the team are documented and owned Establish and embed a culture of continuous service improvement Technologies: CRM ERP Security AI Support LESS More: We are looking for an experienced Technical Writer to play a key role in shaping how our corporate systems are documented and understood. This fixed-term contract position is primarily based at our Birmingham office, located at 16 Summer Lane, Birmingham, B16 3SD, with at least 2 days a week spent on-site. We offer a comprehensive benefits package, including a competitive salary, Local Government Pension Scheme, 28 days paid annual leave, healthcare plans, and various employee discounts. By joining WMCA, you will contribute to our mission of improving the West Midlands community while fostering a collaborative and inclusive workplace. last updated 5 week of 2026