Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace. La société met les expertises de ses collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.
Mission description
What does the role look like? We are seeking a proactive HR Administrator to join our newly created HR Shared Services team on a 12-month fixed-term contract. This role is the first point of contact for employees and managers, providing Tier 1 HR support and ensuring queries are resolved quickly, accurately, and with a solution-focused approach. We're looking for a talented individual who is pragmatic, great at dealing with stakeholders & is diligent in their approach. Ideally from a Manufacturing or similar environment but used to working in complex organisations. What will your day-to-day responsibilities look like? Act as the first point of contact for HR queries, providing timely, accurate, and professional support. Manage and resolve Tier 1 HR queries (policies, processes, systems, documentation) through multiple channels (email, phone, ticketing system). Escalate more complex queries to Tier 2/HR Business Partners when required, ensuring a smooth handover. Maintain and update HR systems and employee records with accuracy and confidentiality. Support the delivery of HR processes including onboarding, contract changes, absence, benefits, and payroll inputs. Contribute to the creation of knowledge articles and FAQs to drive self-service and reduce repeat queries. Work collaboratively with the Shared Services team to continuously improve processes and enhance the employee experience.
What will you bring to the role? Essential skills: Previous experience in an HR Administration or shared services/contact centre environment. Excellent organisational skills with the ability to manage multiple priorities. A solution-oriented mindset you focus on resolving queries to an effective resolution. Desirable skills: Excellent communication skills (written and verbal) with a customer-first approach. Great attention to detail and commitment to accuracy. Comfortable using HR systems, ticketing systems, and MS Office tools. Previous experience in Engineering or Manufacturing Team player who is willing to go beyond job role at times