At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon is a highly data-driven company highly passionate about its customers. In this context, it is vital to ensure customers always receive their orders on time and with quality. The processes at the Fulfillment Centers (FCs) are largely manual, involving large numbers of associates. One of the most critical roles is that of a Process Associate, who mentors and guides associates to meet customer expectations by following our standard work practices, keeping safety and quality in mind.
Job Responsibilities:
1. Daily management of shift:
* Administrative management of associates
* Job allocation to associates
* Monitoring and mentoring associates on productivity, quality, and safety
* Monitoring status of counts and problem-solving queues
1. Responsible for shift quality and associated action plans
2. Preparing and implementing training and development plans for associates
3. Conducting a 4M and 5S audit for the respective workstations daily
4. Stand-in for Area Manager
Basic Qualifications:
* Speak, write, and read fluently in English
Preferred Qualifications:
* Experience with Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, including support for interviews or onboarding, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories.
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