Job Description
🚨 Now Hiring: 24/7 NOC Shift Lead – Belfast 🚨
We are seeking an experienced and proactive NOC Shift Lead to join a 24/7 operations team based in Belfast. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure.
The ideal candidate will have a strong technical background, proven leadership ability, and a commitment to service excellence in a shift-based environment.
đź“Ť Location: Belfast
⏰ Shift Pattern: 4 days on (7am–7pm), 4 days off, 4 nights on (7pm–7am), 4 days off
đź’Ľ Type: Full-time, 24/7 Operations
Role Overview
As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You’ll serve as the escalation point for major incidents, provide process guidance, and drive continuous improvement across network operations.
Key Responsibilities
Operations Team Duties
1. Act as the first point of contact for customer-reported faults via phone or email.
2. Provide remote suppo...