The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The postholder will supervise and allocate work to the PPC team. Outpatient Pathway 1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP. Pathway Tracking 11. To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys Inpatient Pathway (Speciality Specific) 19. Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality Communications/Customer service 41. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust Please see attached JD for more information Development and staff wellbeing Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation. To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you. At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Please see the attached supporting document/s which contains more information about the role in the job description and person specification Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria. This advert closes on Monday 2 Feb 2026