Contract Full Time - Permanent Working Hours 37 hours Monday to Friday Hybrid Working We currently operate a hybrid working policy with a mix of working from the office and home. About the role Energia, part of Energia Group, have an exciting opportunity for Credit Controllers based in Belfast. Reporting to the Credit Control Team Leader, the main objective of the Credit Controller role is to reduce arrears in line with target, improving our companys cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia are seeking to recruit someone with experience in a customer specialist role. About you Experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation. Previous experience of working in a fast paced / target driven environment. Excellent telephone manner with experience of working daily on inbound and outbound calls. Demonstrable strong communication skills and a well organised approach. Experience of working towards KPIs. Proficient in the use of MS office to include - Word, Excel, Outlook and PowerPoint. What We Offer Competitive salary + up to a 10% annual bonus Annual Cost of Living Review 23-25 days Holiday Allowance + 11 stats and opportunity to buy more Career Progression and Development - Almost 100% of our promotions are from within the organisation Internal L&D courses, mentoring, external networking and year-round learning Enhanced Maternity and Paternity Pay Family Friendly Policies Health Care Sick Pay Award Winning Wellbeing Programme Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology Free Counselling Service Health Checks Sports Club Social Club Laya Virtual Gym Membership Free Flu Jab Cycle to Work Scheme Free Parking Life Assurance Volunteering days and more Does energy move you? If so, see how you can be a part of the energy transition. All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process. Best of luck! Skills: Credit Control Debt Collection MS Office Communication (written and verbal) Call Centre Benefits: Performance Bonus Pension Fund Parking Paid Holidays Medical Aid / Health Care Laptop Career Progression