We are hiring on behalf of one of our customers for an experienced HR Operations Manager to lead the delivery of payroll, HR administration, and core operational processes across the employee lifecycle.
Key Responsibilities:
* Oversee the end-to-end payroll process for Europe, ensuring accuracy and timely delivery in partnership with payroll providers and Finance.
* Manage data collection, validation, and submission for each payroll cycle (including starters, leavers, variable pay, and deductions).
* Lead year-end processes such as P11Ds, P60s, and bonus/compensation data review.
* Act as the main point of contact for employee payroll queries and resolve discrepancies promptly.
* Ensure compliance with tax, pensions, and statutory reporting obligations
* Oversee accurate and timely administration of employee lifecycle processes (contracts, onboarding, changes, leavers).
* Ensure HR data is maintained and updated in the HRIS and related systems (e.g., job titles, salaries, benefits, reporting lines).
* Own the preparation and issuance of HR documentation, including contracts, letters, and policy updates.
Key Skills & Experience:
* 5+ years hospitality experience in a leadership role in HR Operations, HR Services, or Payroll role, ideally in a fast-paced environment
* Strong working knowledge of payroll, employment legislation, and HR compliance requirements.
* Experience using and optimising HR systems (e.g., Workday, SAP, BambooHR, PeopleXD).
* Experience with international payroll or HR administration (e.g., EMEA or global).
* Familiarity with HR process mapping or continuous improvement frameworks (e.g. Lean, Six Sigma).
* CIPD qualification or similar (advantageous)
If this role aligns with your expertise, apply now to join our customer's team!