Job Description
As the Store Experience Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.
By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.
Key Responsibilities:
* Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
* Interpreting sales data to drive performance and taking ownership of the store’s commercial success
* Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
* Managing recruitment processes and ensuring effective onboarding and training for all new team members
* Identifying high-potential individuals and creating tailored development plans to support their career growth
* Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence
* Fostering a positive, inclusive, and motivating work environment where people thrive
Qualifications
* Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
* Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs
* Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
* Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
* Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision.
* Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
* Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
* Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
* Comfortable working varied hours, including evenings, weekends, and holidays.
* English language skills
Additional Information
This is a full-time position with a contract of 39 hours a week. Please apply by sending in your CV in English as soon as possible.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Company Description
ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.