Life on the team
In short we drive the delivery of high-quality services and customer satisfaction.
Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management.
We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation.
Due to a new customer win we are looking for someone to be based out of our customers site 5 days a week in Manchester.
What youll do
As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.
1. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.
2. You will engage stakeholders wi...