Service Advisor - Litchfield
Salary: £28,000+ basic (dependent on experience) + uncapped bonus scheme.
Hours: Monday to Friday, 08:00 – 17:30; no weekends.
Benefits
* Competitive basic salary starting from £28,000, depending on experience
* Uncapped bonus scheme based on labour sales, tyre sales, service plan sales, and customer satisfaction performance
* No working on Saturdays, Monday to Friday hours only
* Ongoing manufacturer and professional training opportunities
* Stable and supportive working environment
* Chance to work alongside an experienced, award‑winning workshop team
* Long‑term career development within a reputable dealership
Duties
* Act as the key link between customers and the workshop team, ensuring the delivery of a first‑class customer experience
* Handle vehicle bookings efficiently and communicate clearly with customers
* Promote relevant products and services professionally and ethically to maximise aftersales opportunities
* Identify and explain additional work requirements to customers
* Support the achievement of departmental sales and performance targets
* Ensure accurate maintenance of customer and vehicle records within dealership systems
* Proactively contact customers following service visits to ensure satisfaction
* Address any customer concerns promptly and professionally, maintaining long‑term loyalty
Requirements
* Proven experience as a Service Advisor within a franchised or main dealer environment
* Excellent customer service and communication skills
* Strong organisational and time management skills
* Professional, confident, and customer‑focused manner
* Good IT literacy, with the ability to manage and record customer data accurately
* Ability to influence and sell value‑added products and services
* A team player with a positive attitude and strong literacy and numeracy skills
Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Lichfield and Staffordshire, today to discover more about this fantastic Service Advisor opportunity.
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