SCUK Fleet Operations Executive ( month FTC)Country: United Kingdom
Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a month Fixed Term Contract.
In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customers car.
Typical daily tasks will include processing incoming post, fines and email enquiries, V management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing.
Please note this role is a hybrid role with at least days a week in the Newport Pagnell office for the first months, after this time you will move to working in the Milton Keynes office.
Responsibilities:
1. Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI’s
2. Answering calls received and dealing with enquiries in a timely and efficient manner
3. Ensuring that accurate records are maintained using a combination of fleet systems
4. Carrying out a variety of fleet operational activities
5. Producing reports and management information
6. Managing customer enquiries
7. Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)
8. Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre
9. Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI’s are on track
10. Attending of court to sign statutory declarations or supporting of justice summons
11. Updating and maintaining client contacts for appropriate processes
12. Preparation of invoices and paperwork
13. Assisting with the drafting and implementation of effective policies and processes regarding fleet operations
14. Sending and maintaining monthly reporting requirements adhering to KPI’s
15. Updating and maintain spreadsheets
16. Assisting with the processing of payments
17. Assisting our Third-Party supplier with the arrangement of the collection of the vehicle
18. Preparing end of contract billing
We’re looking for people who have:
19. Previous collections experience (preferred not essential)
20. Customer services experience
21. Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome
22. An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters
23. A confident telephone manner
24. Attention to detail as well as sound numeracy skills
25. Ability to work under pressure
26. Confidence in decision making
27. Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
28. A persuasive, persistent and self-motivated attitude
We have a range of benefits available which include:
29. Competitive salary of £, - £, (dependent on skills & experience)
30. days holiday per annum, plus bank holidays
31. Annual bonus based on personal and company performance
32. £ flexible benefit allowance
33. Generous pension contributions
34. Employee assistance programme
35. Sharesave scheme
36. Gym passes at a reduced rate for, gyms, leisure centres etc
Other things you need to know:
37. The hours for this post are :-: across Monday to Friday
38. The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)
39. You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion)
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.