Are you a detail-oriented project manager with a passion for safety, compliance, and customer satisfaction? We’re looking for a Recall Program Coordinator to join our dynamic team in Dunton for a 7-month contract. This high-profile role is critical in launching and managing Field Service Actions across Europe.
Key Responsibilities:
• Develop cost-effective dealer repair strategies for vehicle concerns.
• Create and manage Dealer Bulletins, Service Instructions, and Customer Letters.
• Set up affected vehicle populations in PTS, GRID, and GCAMP systems.
• Collaborate closely with the Office of General Counsel and translation agencies.
• Liaise with Market Surveillance Authorities and regulatory bodies across Europe.
• Coordinate with National Sales Companies, Global Offices, and Supply Chain Management.
• Work with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
• Participate in the Government Enquiry Review Committee and Critical Concern Review Group.
• Provide recall status updates and present to senior management teams.
• Manage customer letter distribution through mailing agencies.
• Ensure compliance with audit requirements and maintain accurate departmental records.
Skills & Experience Required:
• Proven experience coordinating recalls or service programs.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent analytical and multitasking abilities.
• Ability to manage multiple programs under pressure and tight deadlines.
Ready to make a difference? Apply now and help shape the future of vehicle safety and customer care.