About Us
Bedford Lodge Hotel & Spa is a
luxury, four AA red star guest destination nestled in Newmarket, Suffolk.
Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa
retains the charm and character of a Georgian country house, yet offers the
very best in modern comfort, cuisine, hospitality and luxury.
The Position
As a Conference & Events
Operations Manager, you will be responsible for creating exceptional
experiences for our guests with full responsibility for the day to day
running of the operations during each service period. You will strive to continually
improve guests' and employees' satisfaction and maximise the financial
performance in the meeting and events business.
You will support the conference
& events team in an operational and managerial capacity, ensuring that
conference rooms are set up as required, that guests are welcomed to the venue
as well as being the first port of call on the day. You’ll need to have
experience motivating a team within the hospitality industry, be highly
conscientious and be ready to hit the ground running.
The Team
Our Conference & Events team provide the
highest levels of service and hospitality to our corporate and private
guests. With six stylish state-of-the-art dedicated conference and event
rooms – we are a preferred and popular venue for conferences, training events,
business seminars, weddings, and birthday celebrations. Whatever the
event our team provides an efficient, attentive, and friendly service.
About You
You will have proven hospitality experience,
ideally from a Hotel or Conference & Wedding facility. You will be highly
organised and focussed on delivering our high standards of service. You will be
proactive, enthusiastic and motivated to work with all departments within the
Hotel to ensure the smooth running of our Conference & Events facility.
You will bring:
* A proven hospitality professional ideally in a
similar role within a hotel, or events facility.
*
Excellent customer service experience, organisational and communication skills.
*
Ability to supervise a wide variety of events and weddings with a proactive and
positive attitude
*
You will have strong leadership skills, leading by example with the ability to
maintain consistency of service through support with training and motivating
the team.
*
Ensure effective high standards of employee compliance and operational standards
to a 4 Red Star level are maintained.
*
Ability to liaise with the reception team with restaurant bookings and the
kitchens as required
*
Administrative skills with an eye for detail
*
Knowledge of Microsoft software, Opera and Zonal till systems advantageous
*
You will be immaculately presented with an approachable and friendly
personality.
You will support the Conference and Events
Coordinator with show rounds and booking management and may also be required to
provide cover during periods of annual leave.
You will support the wider
management team and the hotel by undertaking Duty Manager shifts as required.
You will be represent your department
and provide updates at monthly internal meetings, including Head of Department
meetings, Financial Review meetings, Sales and marketing meetings and Food and
Beverage meetings.
Why Join our Team
A
privately owned, independent Hotel we have the opportunity to focus on what we
do best – creating memorable moments for our guests and taking care of our
staff as one big team.
We are
all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel
the same?
What We Offer
* Employee
Assistance Programme (Hospitality Action)
* Free
meals whilst on duty
* Paid
breaks
* An
extra day of leave on your birthday
* Complimentary
membership of The Health & Fitness Club
* Discounted
membership of The Health & Fitness Club for your partner
* 50%
food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
* 20%
discount on treatments and spa days at The Spa at Bedford Lodge Hotel
* Discounted
accommodation rates
* Discounted
hotel stays across the Pride of Britain hotel group
* Option
to purchase wine at cost price
* Long
service awards
* Reward
and recognition scheme
* Generous
‘Refer a Friend’ scheme
* Pension
scheme
* Industry
relevant training