Job Title: Sales Assistant
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.
Responsibilities:
1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs:
1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Enthusiasm for viewing challenges as opportunities for personal and professional development.
* Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
* Company discount of 25% off a large number of products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
* Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to counselling services, digital health, and well-being advice through our benefits platform.
* Health cash plans.
* Wide range of internal development courses for personal and professional growth.
* Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to the JD Foundation.
* Employer engagement forums to influence positive change.
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