JOIN US
At RBH, we believe our people are our biggest assets and prioritize their well-being. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart from competitors. We are proud to be rated Top 30 Best Places to Work in Hospitality and are always looking for new talent to join our journey.
OUR HOTEL
Holiday Inn Express Cheltenham Town Center
Salary: £12.21 per hour
OUR BENEFITS
We offer a benefits package that truly supports our team:
* Discounted hotel rates for you and your friends & family
* An extra day's leave for your birthday
* Enhanced maternity, adoption & shared parental leave
* Course sponsorship opportunities
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life insurance
* Employee Assistance Programme
* Social and wellness events throughout the year
* Free meals on duty, saving over £1000 annually
And much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT
What you'll be doing:
* Welcoming guests and making their first impression memorable from check-in to check-out
* Handling check-ins, check-outs, and assisting guests throughout their stay
* Answering guest questions about local attractions and amenities
* Processing bookings and payments accurately
* Collaborating with housekeeping and maintenance to meet guest needs
* Maintaining a professional and inviting front desk environment
* Managing calls, emails, and reservations efficiently
* Going the extra mile for special requests to enhance guest experience
* Light duties at the bar, kitchen, and housekeeping as needed
WHAT WE NEED FROM YOU
* A welcoming personality with a passion for connecting with people
* Strong communication skills and team collaboration
* Attention to detail, especially with guest needs and reservations
* Problem-solving skills and a positive attitude
* Team spirit and flexibility to adapt to changing needs
* High energy and ability to thrive in a fast-paced environment
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We value diversity and inclusion. If you require reasonable adjustments during our recruitment process, please contact us.
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