Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management, however, we're so much more expanding into new verticals to disrupt industry norms and elevate our sector with technology led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.
Position
As our Client Implementation Manager, you will lead the mobilisation and onboarding of ANPR conversion projects across key client portfolios. Acting as the central point of coordination, you'll manage multiple concurrent implementations from planning through to go-live, ensuring every rollout is delivered smoothly, professionally and with exceptional attention to detail. Working closely with Sales, Operations, and Service Delivery teams, you'll play a key role in delivering a seamless client experience while maintaining momentum, quality and operational excellence throughout the implementation process.
Responsibilities and Duties
* Leading the onboarding and rollout of ANPR conversion sites across key residential portfolios.
* Managing multiple site implementations simultaneously, ensuring projects are delivered on time and to a high standard.
* Working closely with clients and internal teams to provide a seamless, professional onboarding experience.
* Coordinating with Sales, Operations, Installations and Service Delivery teams to ensure smooth project delivery.
* Monitoring rollout progress, managing milestones and proactively resolving risks, challenges and dependencies.
* Maintaining clear communication with clients throughout implementation, providing confidence and visibility at every stage.
* Identifying opportunities within the existing portfolio to support future ANPR conversion growth.
Who you are
* Experienced in stakeholder management and coordinating successful project delivery.
* Experienced working in a client facing role.
* An organised project coordinator who thrives on managing multiple priorities and keeping projects moving forward.
* A confident communicator who builds strong relationships with clients and colleagues alike.
* Detail-oriented, with a commitment to delivering a high-quality customer experience.
* Proactive and solutions-focused, with the ability to identify risks and drive effective resolutions.
* Comfortable working across multiple teams and influencing stakeholders at different levels.
* Client-focused, professional and service-driven in your approach.
* Resilient and adaptable, able to maintain momentum in a fast-paced environment.
* Accountable and process-minded, with a strong sense of ownership and attention to quality.
* Parking sector experience with knowledge of ANPR sites would be advantageous.
Full role details are available on the job description and person specification.
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
Ambitious: we aim for world class service
Disruptive: we're here to change the industry
Ethical: we do things for the right reasons
Insightful: we use research to guide our decisions
Collaborative: We're better when we work together
Innovative: we help people see things differently
Other information about the role
Salary: £42,000 £45,000 Depending on experience
Benefits: Performance based bonus scheme
Hours: 40 per week; Monday Friday 9am - 5.30pm
Location: Remote (based in UK) or from any of our office locations with hybrid flexibility
* Our selection process is as follows: Application - Competency Based Interview - 2nd Interview with task
* You must be able to legally live and work in the UK without sponsorship
* The postholder may be required to travel to external meetings on occasion by the most effective means available
* This role is subject to the approval of our motor insurance provider, and continued employment is dependent on maintaining eligibility to drive under the company's insurance policy
Benefits
We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
Incremental holiday increases to recognise long service
2 volunteering days a year
Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
Employee Assistance Programme 24/7 confidential, independent and professional counselling
Cycle to work scheme
EV Charging points at office locations
Regular team/company socials
Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
(No agency speculative contact - thank you)