Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on.
We are looking for a Customer Focused, driven Advisor to work within our Customer Services team within Executive Resolution.
Overall Purpose of the role is to respond and resolve all customer communications that are made to the board of Executives.
Key Responsibilities:
* Respond and resolve all customer contacts sent to the Executive Board Directors, as well as case managing damage and injury complaints beginning to end.
Key Skills:
* Highly organised, problem solver, strong written and verbal skills. Confident in liaising with different departments to get necessary information to put a resolution in place. Able to provide excellent customer care skills in terms of empathy, enthusiasm and confidence. Excellent telephone manner. Detail focused.
* Understands the responsibility of communicating on behalf of directors with a tenacious attitude to resolving complaints beginning to end. Always customer focused.
Experience:
* Strong typing skills, Customer Care experience, Experience with Microsoft apps
Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help yo...