Job description
The Boutique & Concession Manager motivates, coaches, and leads by example to ensure the consistently high level of client experience worthy of a Breguet timepiece. Working closely with the Brand Manager, the Head of Retail and HQ support functions, the Boutique & Concession Manager leads the teams across both locations to provide exceptional experiences for all clients – building long-term relationships and achieving sales targets.
Team Leadership
* Lead, motivate and manage both sales teams, ensuring they are trained in product knowledge, customer service, and brand values.
* Conduct regular team meetings, providing performance feedback, and fostering a positive team environment.
* Define clear targets and responsibilities for each team member.
* Evaluate and support the development of the team through ongoing training in luxury retail, clientele, and selling techniques.
* Anticipate turnover and take the lead in recruitment of new staff.
* Manage team rosters, vacations and overtime.
Sales and Business Development
* Ensure excellent client experience in boutique & concession and timely, pertinent follow-up of both prospective clients and existing clients in order to achieve sales targets.
* Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners.
* Together with Brand Manager, HQ Retail and CRM teams, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
Customer Experience
* Deliver a world-class customer service experience by adhering to the highest standards of service.
* Offer bespoke consultations to clients, educating them on the craftsmanship, heritage, and technical features of timepieces.
* Ensure an exceptional and personalized shopping journey for each client, understanding their unique preferences and needs.
Boutique Operations & Administration
* Guarantee the proper maintenance of the boutique & concession: cleanliness, proper visual displays and respect of VM guidelines.
* Ensure compliance with company policies, procedures, and safety standards.
* Make sure that all operating, H&S and security guidelines are understood and respected.
* Assure the security and proper maintenance of stock timepieces.
* Coordinate with suppliers, Logistics Department and HQ teams regarding product deliveries, restocks, and special collections.
* Oversee cash handling, reporting, and administrative tasks, ensuring accuracy in records and operations.
* Manage boutique & concession budgets and expenses, maintaining efficient operational costs.
Reporting & Analysis:
* Track sales performance, inventory turnover, and customer feedback to assess the boutique & concession performances.
* Report on KPIs, sales trends, and customer insights to Brand Manager.
* Analyse and adjust strategies based on market conditions and client preferences.
Brand Representation
* Be the face of the brand, upholding the values, image, and reputation of the Breguet brand at all times.
* Represent the brand in local events, VIP client events, and high-profile promotions.
* Develop relationships with high-net-worth individuals (HNWIs), watch enthusiasts, and collectors to build a loyal client base.
Profile
Experience
* Previous team management experience in luxury retail, preferably within the watchmaking, jewellery, or high-end fashion industries.
* Experience in leading successful team and driving sales in a competitive, high-end environment.
* Strong background in customer relationship management and clientele.
* Experience in a dual site management role would benefit, though not compulsory.
Skills
* Collaborative approach with the ability to foster teamwork and a "can do" attitude.
* Entrepreneurial spirit to develop business and build long-lasting client relationships.
* Excellent communication, interpersonal, and presentation skills.
* Leadership and team management capabilities.
* Deep knowledge of the luxury watchmaking industry, including product features, craftsmanship, and watchmaking history.
* Strong interest in the universes of Fine Watchmaking and Arts de Vivre.
* Ability to foster relationships with VIP clients and build a strong customer base.
Attributes
* Passionate about luxury timepieces and the craftsmanship behind them.
* Proactive, detail-oriented, and results-driven.
* High level of professionalism and discretion when dealing with high-profile clients.
* Intellectual curiosity and a passion for learning.
* Comfortable using Excel, Word, SAP.