Internal Sales
Cannock
£28,-£33, DOE + Bonus
Permanent
Monday Friday 8.30- 5pm 8.30- 4pm
The Internal Sales position acts as the first point of contact with the customer, and must always portray professionalism and confidence, delivering outstanding customer service. They will capitalise on commercial opportunities through negotiation of prices to achieve the targets set by the Management Team.
Main Duties of the Position:
* Effectively and efficiently deal with telephone/email/web enquiries, raising quotations in a timely manner.
* Pro-actively chase all quotations, until the order is placed, or the enquiry has been lost
* When an order is placed, double check all information is accurate i.e. supplier information, pricing etc. before handing over to the Support Team to process.
* Develop their customer base on their specific sector of the business.
* Develop a good understanding of our competitors, and their pricing levels.
* To achieve team and individual sales targets as set by the Management Team within the agreed timescales.
* To meet and exceed agreed specific performance objectives.
* Provide the Management with forecast / sales reports if required.
* Ensure all orders received are accurate and correct before submitting to the Support Team to process.
* Ensure all customer complaints are forwarded to the Support Team immediately with all the necessary information they will require.
* Pro-actively develop their own area of the business.
* Work within the companies set process, and procedures.
Experience
* Strong sales / customer service background with an Excellent telephone manner
* Experience of building relationships with customers
* Can demonstrate the ability to go the extra mile, to exceed expectations
* Excellent time management and personal organisation skills
* Ability to work to deadlines
* Ability to work closely to instructions / follow process and procedures
* Demonstrates a good level of negotiation skills
Adecco UK are an equal opportunities employer and an Employment Agency
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.