Are you an experienced Medical Receptionist with strong knowledge of EMIS, Accurx, and Docman? Were excited to welcome a new team member to our friendly and supportive GP practice.
As a Medical Receptionist, you will be the first point of contact for patients, providing a welcoming and professional service both face-to-face and over the phone. Youll play a key role in managing appointments, handling patient queries, and supporting the clinical team with administrative tasks to ensure the smooth running of the practice.
We are a small, friendly GP practice in Birmingham, providing patient-centred care to our local community. This role is mainly for part-time afternoon shifts, and applicants should be comfortable working independently, with an understanding of our lone working policy. Our close-knit team of doctors, nurses, pharmacists, and support staff work together in a supportive environment, where your contribution will be valued.
Key ResponsibilitiesPatient-Facing Duties
* Greet patients with a friendly and professional manner, both in person and over the phone
* Deal with patient queries via phone, email, and face-to-face with empathy and confidentiality
* Manage appointments using EMIS, including booking, amending, and cancellations
* Call patients for reviews of long-term conditions and screening programmes
* Act as a chaperone for a GP when required
Administrative Duties
* Maintain accurate patient records using EMIS and Docman
* Process new patient registrations and deductions
* Handle referrals and support clinicians with correspondence
* Produce prescriptions and reports as directed by clinicians
* Support repeat prescription requests and NHS App / Accurx communications
* Provide general administrative support to clinicians and the wider practice team
* Assist with scanning, filing, and processing documents into patient records
Team & Practice Support
* Collaborate with colleagues to ensure smooth day-to-day operations
* Cover reception duties when other staff are absent
* Participate in regular staff training sessions and keep all mandatory training up to date
* Contribute to continuous improvement in patient services
* Benefits
* NHS pension scheme / company pension
* Flexitime (where possible)
* Free parking on site
* Employee discount scheme
* Supportive, close-knit team environment
Person Specification Qualifications Essential
* Previous experience as a Medical Receptionist in a GP practice
* Proficiency in EMIS, Accurx, and Docman
* Knowledge of patient registrations and referrals
* Strong communication and interpersonal skills
* Excellent organisational abilities and attention to detail
* Ability to manage multiple tasks in a busy environment
* Commitment to patient confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Part-time, Permanent, Fixed term contract, Temp to perm
Contract length: 24 months
Pay: £12.21 per hour
Expected hours: 18 – 25 per week
Benefits:
* Company pension
* Flexitime
* On-site parking
* Referral programme
Work Location: In person