Overview
Hybrid role with weekly visits to client sites in London. Expected travel around twice or three times per week.
Join Cognizant Microsoft Business Group’s Business Applications team as a Microsoft Dynamics 365 CRM Functional Consultant.
Job Summary
You will be working on Dynamics 365 CRM solution implementations for Cognizant’s public sector customers in a Functional Consultant capacity within a project team.
Essential Qualifications and Experience
* Experience of Dynamics 365 CE capabilities (Customer Service, Sales) and Power Platform
* Experience in leading business discussions with customer for project discovery and business process mapping
* Experience in leading discussions around business requirements, product backlog refinement and user expectation management in Agile projects
* Solid experience working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories
* Ability to write clear, testable user stories using Gherkin acceptance criteria
* Experience managing agile delivery teams and team of business analysts
* Understanding of design & configuration experience in Dynamics 365
* In-depth knowledge of the Microsoft Dynamics CRM platform
* Experience in doing fitment analysis of customer requirements
* Knowledge in performance tuning possibilities in Dynamics 365 implementations
* Experience in collaborating with business stakeholders for data integration and data migration activities which can guide team of developers
* Experience in managing Dynamics 365 projects in a capacity of product owner or business analyst
* Capability to estimate Dynamics CRM project requirements
* Knowledge in multiple components of responding to RFPs/RFIs
* Capable of leading RFP responses for green field/Enhancement/Support D365 engagements
* Understanding of DevOps project implementation
Daily responsibilities
* Dynamics 365 CE capabilities and extensibilities.
* Leading business discussions with customer for project discovery and business process mapping.
* Leading discussions around business requirements, product backlog refinement and user expectation management in Agile projects.
* Working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories.
* Write clear, testable user stories using Gherkin acceptance criteria.
* Managing agile delivery teams and team of business analysts.
* Design & configuration in Dynamics 365.
* Fitment analysis of customer requirements.
* Performance tuning possibilities in Dynamics 365 implementations.
* Collaborating with business stakeholders for data integration and data migration activities which can guide team of developers.
* Managing Dynamics 365 projects in a capacity of product owner or business analyst.
* Leading RFP responses for green field/Enhancement/Support D365 engagements.
Essential Technical Skills
* Dynamics 365 CE
* Functional Consulting
* Bid Management
* Team Management
* Agile
Nice to have
* Product Management
Why Cognizant / Benefits
* Multi Award Winning Business
* Official and Award-Winning Microsoft Partner
* Award Winning Databricks Partner
* Growing International and Diverse teams
* Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged
* Private Medical Insurance
* Employee Assistance Program
* Income Protection Cover
* Death in Service Cover
* Group Personal Pension Plan with enhanced employee contributions
* Flexible Working and Working from Home
* We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds
How to apply
If you wish to apply, kindly send your profile to christina.ioannidis@cognizant.com
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Information Services and IT Services and IT Consulting
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