Overview
Are you reliable and responsible? We're looking for a Night Supervisor to oversee our night team and ensure our hotel runs smoothly during the night shift.
Responsibilities
* Lead the Night Team: Manage and oversee the night team, ensuring they perform their duties to the highest standard.
* Safety First: Ensure security and safety procedures are adhered to throughout the night shift.
* Guest Excellence: Handle guest requests and complaints promptly and professionally, delivering exceptional service.
* Security Checks: Perform regular security checks to keep our hotel safe.
* Support Staff: Provide general support to hotel staff during the night shift.
* Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
* Room Setup: Set up meeting rooms and other areas as needed.
* Food & Beverage Service: Serve food and beverages to guests when required.
* Check-In/Out: Handle guest check-ins and check-outs as needed.
* Emergency Response: Manage any emergency situations that occur.
* Reporting: Prepare reports for senior management as required.
Qualifications
* Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
* Excellent leadership and management skills.
* Strong customer service skills and a friendly, professional demeanor.
* Strong communication and interpersonal skills.
* A good understanding of safety and security procedures.
* The ability to remain calm and composed in high-pressure situations.
* A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
* Good organizational skills and attention to detail.
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
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