Role: Recoveries Claims Handler
Location: Sevenoaks
Salary: GBP25,877 : GBP27,544 plus up to GBP1,500 performance:related bonus
Working hours: Monday:Friday, 9:00am:5:30pm (37.5 hours/week)
Join our fast:paced Recoveries team, managing motor insurance claims from start to finish. In this role you will manage your own insurance claims caseload from start to finish, focusing on making sure our customers get the best possible experience while working to recover costs where a third party is responsible. Youll support other claims handlers by offering guidance on recovery cases, helping them follow the correct processes and stay compliant with industry regulations.
What you will be doing:
* Manage non:fault repair and recovery claims from start to finish
* Deliver accurate, customer:focused outcomes
* Apply technical expertise in indemnity, liability, and claim financials
* Minimise leakage through effective claim review and allocation
* Negotiate subrogated outlays and manage aged debt portfolios
* Liaise with solicitors and suppliers to support litigation and meet SLAs
We are looking for colleagues who are:
* Strong attention to detail and analytical thinking
* Confident communicator, both written and verbal
* Highly motivated self:starter with a proactive mindset
* Able to work under pressure and meet tight deadlines
* Clear, focused approach to problem:solving
* Regulatory awareness and technical understanding
* Persuasive with strong negotiation skills
About Acorn Insurance
At Acorn Insurance, were proud of our Liverpool roots : and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024.
Were growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
* We run through walls for our customers and each other
* We challenge the status quo
* We succeed when we help those around us succeed
* We decide quickly when the smart thing to do is use our judgement
Benefits:
* 35 days holiday (including bank holidays) with additional buy/sell options
* 24/7 mental health support and free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work:life balance and individual needs
Recognition awards, social events and more
Our Commitment to our colleagues:
These arent just words : theyre the principles we live by. And were proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
* Mindful Employer : championing mental health and well:being
* Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities
* Menopause Friendly accredited : supporting every stage of life
* Armed Forces Covenant signatory : honouring those who serve
* Great Places to Work 2024/25 : fostering an engaging and positive workplace culture
* Best Place to Work for Development : proud to be investing in peoples future
* Best Place to Work for Women : breaking down barriers to womens career progression
* If youre looking for a company with a strong culture, real career progression, and a people:first approach : all rooted in the heart of Liverpool : Grow with Acorn.
A Few Things to Know Before You Apply:
Were really excited that youre considering joining Acorn To help everything go smoothly, here are a couple of things to keep in mind:
* Checks and Clearances
* Visa Requirements
* Were Here to Support You
If you think you would be a great fit for u