Job Title: Staffing Operations Manager : Events and Hospitality
Salary: GBP 40,000 + bonus
Location: London
Overview
We are working with a fast-growing events and concessions business seeking a Staffing Operations Manager to lead and scale their national casual workforce. This is a hands‑on, people‑focused role where you’ll oversee recruitment, scheduling, training, and performance of large event teams, ensuring smooth delivery across high‑profile venues and peak trading periods.
Key Responsibilities
* Lead national staffing operations across multiple venues and events
* Oversee high‑volume recruitment, onboarding, and training of casual staff
* Manage and develop a team of Staffing Managers
* Collaborate with operations and logistics teams to meet staffing needs
* Monitor performance, engagement, and retention across the workforce
* Manage staffing budgets, payroll accuracy, and agency usage
* Ensure compliance, health and safety, and onboarding standards
About You
* Proven experience managing large casual or event staffing teams
* Strong leadership experience managing full‑time and seasonal staff
* Background in high‑volume recruitment within events or hospitality
* Excellent organisational and stakeholder management skills
* Hands‑on, proactive, and thrives in a fast‑paced environment
* Strong understanding of compliance, payroll, and staffing processes
What You’ll Bring
* A people‑first mindset with a passion for team development
* A hands‑on, lead from the front approach
* Strong problem‑solving and operational thinking
* Flexibility to work weekends, events, and peak seasons
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