Salary: £31,000 - 33,000 per year Requirements: I am looking for candidates who have prior experience working in a 1st and/or 2nd line IT Support role. You should possess a strong customer-service orientation and have experience working in a demanding customer-service focused environment. Proven experience in managing multiple priorities, meeting tight deadlines, and demonstrating troubleshooting skills are essential. Knowledge of PC hardware, software, and their components in a business environment is required, alongside familiarity with Office365, particularly Teams, SharePoint, and Outlook. Additionally, candidates should have proven working knowledge of operating systems, particularly Windows, and ISO standards. A strong attention to detail, a positive attitude, and a proactive approach to work are necessary traits. Please note that Security clearance will be required for this position. Responsibilities: In this role, you will be responsible for troubleshooting problem areas in a timely and accurate fashion. You will ensure that all tickets raised via our ITSM portal, telephone or walk-up are logged, triaged, and managed through to resolution within agreed SLAs. It's important to perform triage to a high standard so that tickets are prioritized correctly. You will be expected to maintain up-to-date knowledge of hardware and equipment contracts and, if necessary, liaise with third-party support and vendors. Additionally, you will administer telecommunications infrastructure and its associated software, configure mobile devices, and ensure compliance with published processes in knowledge articles. Providing guidance to customers on how to use their devices and software will also be part of your responsibilities. Technologies: Hardware Support Mobile Security SharePoint Windows More: I have a fantastic opportunity for a talented IT Support Engineer to join our award-winning technology company, which develops market-leading security solutions for the financial services sector. We pride ourselves on our great company culture, innovative solutions, and a highly talented team, which has made us the first-choice solutions vendor for some of the UK's most prestigious financial technology projects. This role involves being on-site and participating in the client call process while answering calls on the Service Desk number or responding to incidents logged through our portal. You will also perform post-resolution follow-ups with end users who have logged calls. In return for your hard work, we offer a competitive salary between £31,000 and £33,000, along with benefits such as a pension scheme, managed health care scheme, life assurance, 26 days holiday plus bank holidays, a holiday flex scheme, and a share save scheme. Join us to learn, develop, and feel constantly challenged professionally in a supportive environment. last updated 5 week of 2026