Please note: We do not offer sponsorship. UK based applicants only. Care experience essential. Driving licence and car essential
We are currently recruiting for a Care Coordinator to work from our office in Colwyn Bay.
Duties to include:
* Answering incoming telephone calls
* Accepting, allocating and processing referrals for new work efficiently
* Accepting and processing changes and amendments to existing care packages
* Assigning care workers to clients, whilst working within the standards and requirements of the company
* Ensuring all runs and working patterns meet the needs of the company, clients and care workers
* Ensuring mileage and distance travelled is monitored
* Ensuring adequate cover is available for sickness, absenteeism or holidays
* Work with the colleagues to pre-empt recruitment needs
* To ensure work is allocated fairly and appropriately
* Working with other members of the team to ensure high quality service provision
* Liaising with clients and care workers to ensure an efficient service provision
* Keeping accurate records on the system and working with the office team to ensure all data is up to date and relevant
* Preparation of reports as required by the company
* Ensuring care worker rotas are completed
* Participate with the On call on rota with the management team
* Providing personal care to clients during periods of staff absence
The candidate should have excellent communication skills, professional telephone manner and excellent IT skills
Hours are mainly between 9am - 5pm Monday to Friday. Flexibility is needed outside of these times to meet business needs and could involve early morning, evening or weekend work.
Applicants will hold a minimum level 2 qualification in care and be committed to working towards a level 3 qualification.
A driving licence and car are essential for this role, as is the ability to work as part of a team and independently
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