Salary: £45,000 - 70,000 per year Requirements: Strong, hands-on SQL experience (support or delivery focused) Background in technical application support or similarly complex environments Comfortable working on issues requiring detailed analysis and business understanding Strong critical-thinking and problem-solving skills Confident communicator with technical and non-technical teams Experience with case-management or workflow systems (desirable) Exposure to professional services, financial services, legal, or regulated environments (desirable) Understanding of how business processes map to data and system logic (desirable) Responsibilities: Writing and maintaining SQL queries and scripts in a live production environment Investigating and resolving complex, multi-day technical support issues Assessing system dependencies and business impact before implementing changes Supporting a workflow-based / case-management system Converting complex support tickets into small, deliverable enhancement pieces Working closely with developers, support teams, and business stakeholders Technologies: Support SQL More: We are a nationally recognized professional services organization located in Birmingham city centre. Our team is dedicated to supporting a high-volume, automated case-management platform and focuses on ensuring data accuracy and system stability. We offer a hybrid working model with three days onsite and flexibility to work from home, along with opportunities for personal and professional growth in a dynamic environment with real operational impact. last updated 17 week of 2026