Overview
Technical Account Manager: hands-on sales role focused on driving new business growth across FluidOne’s multi-pillar offerings. Based in the Brighton office, you will identify, pursue, and close new client opportunities while cross-selling and up-selling into a portfolio of existing accounts. This is a hands-on, target-driven, tech-savvy role with a passion for delivering value through tailored IT solutions.
Responsibilities
* Build strong relationships with existing customers through regular reviews.
* Respond promptly to customer enquiries and sales requests.
* Achieve monthly new business targets.
* Maintain accurate CRM records of all customer interactions, enquiries, and opportunities to support smooth communication and reporting.
* Proactively follow up on leads, opportunities, and referrals.
* Collaborate with internal sales administration and technical teams to progress orders.
Requirements
* Strong communication skills, fluent in English (written and spoken).
* Technical IT background (e.g. support/engineering) with a desire to move into sales.
* Confident IT user, including Microsoft Office suite.
* Excellent people, presentation, and relationship-building skills.
* Flexible, proactive, and collaborative team player.
* Friendly, outgoing personality with a professional approach.
* Well organized with strong time management.
* Full UK driving licence.
* Degree in IT, Business, or related discipline.
* Professional certifications such as Microsoft, Cisco, CompTIA, or similar.
* Previous experience in both technical support and customer-facing roles.
* Familiarity with CRM and sales tools.
* Knowledge of IT services such as cloud, security, and managed services.
Benefits after probationary period
* Subsidised health and dental care
* Employee Assistance Programme (EAP)
* Life assurance (3x salary)
* Pension contribution – 5% company contribution
* Generous holiday entitlement
* One day off for birthday
* Half price internet connectivity
* Department incentives
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Information Technology
* Industries
* IT Services and IT Consulting
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