Junior Account Manager and Admin Support
Hours : Mon-Fri 08:30-17:30
(1 in 6 weeks 08:00-17:00 )
Salary £12.25 per hour
Job Summary
The Vendor Support & Administrative Coordinator provides day-to-day support to vehicle vendors and ensures smooth administrative operations within the car auction process. This role acts as a key point of contact for vendors, assists with auction listings, documentation, and post-auction follow-ups, and supports internal teams to ensure accuracy, compliance, and efficiency.
Key Responsibilities
* Serve as the primary point of contact for vehicle vendors, responding to inquiries via phone, email, and in person
* Assist vendors with onboarding, account setup, and understanding auction policies and procedures
* Coordinate vehicle submissions, listings, and auction schedules
* Resolve vendor issues related to vehicle status, payments, titles, and auction outcomes
* Maintain strong, professional relationships with vendors to ensure repeat business
Administrative Duties
* Prepare, review, and process auction-related documentation (vehicle titles, invoices, consignment agreements, condition reports)
* Enter and maintain accurate data in auction management systems
* Support pre-auction and post-auction administrative tasks, including reporting and reconciliation
* Ensure compliance with company policies, legal requirements, and industry regulations
* Organize and maintain digital and physical filing systems
Operations Support
* Assist auction operations staff with vehicle flow, lot management, and vendor coordination
* Monitor auction activity and support issue resolution during live or online auctions
* Communicate auction results to vendors in a timely and professional manner
Qualifications & Skills
* Previous experience in administrative support, customer service environments preferred
* Strong organizational and time-management skills
* Excellent written and verbal communication abilities
* Proficiency in Microsoft Office and database systems
* High attention to detail and accuracy
* Ability to multitask and work in a fast-paced environment
* Professional, customer-focused attitude
Work Environment
* Office and auction-lot environment
* May require occasional extended hours on auction days
* Interaction with vendors, buyers, and internal teams
* Opportunities for growth within the auction company
* Essential : Must have driving licence and own transport