We are recruiting for a permanent Customer Service Advisor to speak both German and English.
*Hybrid for London office*
Main Purpose of role:
1. Responding to English and German emails, answering English and German calls,
2. Dealing with customer quires on our system and translating replies from English to German and German to English.
3. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
4. You will be communicating directly with customers on the phone, by email, social media and live web chat.
The Multilingual Consultant will report into the German Team Leader.
You should have:
5. A natural ability to communicate and empathise
6. A confident and professional manner
7. A real willingness to help a customer with their challenge
8. The desire to have fun at work!
Salary: £26.312 per annum
Location: *Hybrid for London office*
Hours: 40 paid hours per week.
Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.
9. IIP Accredited Employer
10. great working culture of fun and sociable team environment
11. Pension Scheme with Standard Life
12. Eye test vouchers and discounts
13. Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
14. Involvement with local charities and fundraising days
15. Campaign specific benefits including discounts, incentives and prizes
16. Apprenticeships qualifications and career flight path schemes
17. Recognition and reward schemes with Love to Shop Voucher rewards
To apply for this position please submit an up to date CV or alternatively call Monika for more details.
Job Title: German Speaking Customer Advisor London Hybrid £12.65 ph Job Reference: 38982 Salary: £26,312 per year Sector: Location:
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