[vc_row][vc_column width="3/4"][vc_column_text]Do you have a passion for animals and love helping people? Are you looking to be a part of a supportive team where you can make a difference every day? If so, we’d love to hear from you!
About Us
At our Priory Lodge clinic, we’re dedicated to creating a warm and welcoming environment for pets and their owners. We pride ourselves on delivering top-notch client service and exceptional animal care. As an independent and employee-owned practice, we value the contributions of every team member and are committed to fostering a collaborative and positive workplace.
About You
You will ensure clients receive exceptional service and support as a Client Care Advisor. You will serve as clients’ first point of contact, providing information about services and products, scheduling appointments, and addressing their concerns and questions. You will work closely with clinical staff to ensure clients receive the care and attention they deserve.
You must have a caring and friendly demeanour, with a passion for providing high-quality client care. You must be able to communicate effectively with clients and colleagues, showing compassion and empathy in all interactions. As a Client Care Advisor, you will often deal with emotional situations, so remaining calm and composed under pressure is essential.
You should be able to multitask and work with different computer systems to provide clients with the best possible service. You will need to be analytical and able to identify and resolve issues quickly and efficiently.
Overall, your role as an Client Care Advisor is critical to the success of the veterinary practice. You will build relationships with clients and ensure they receive the highest service and care.
About the role
* Reception tasks include assisting with appointments, greeting clients, processing payments, discussing insurance claims, booking appointments, taking phone calls
* Wednesday, Thursday & Friday 12.30pm – 6pm Alternate Saturday’s 8am – 12pm (19.75 hours in total)
* £12,539.67 per annum (£25396.80 FTE)
* Notice period: 3 months
* Employee benefits
How to Apply:
If you’re ready to be a part of a fantastic team and make a positive impact on the lives of pets and their owners, we’d love to hear from you! Send us your resume and a brief cover letter explaining why you’d be a great addition to our team at careers@pennardvets.com.[/vc_column_text][/vc_column][vc_column width="1/4"][vc_column_text css="%7B%22default%22%3A%7B%22background-color%22%3A%22%23f5f5f5%22%2C%22padding-left%22%3A%2230px%22%2C%22padding-top%22%3A%2230px%22%2C%22padding-bottom%22%3A%2230px%22%2C%22padding-right%22%3A%2230px%22%7D%7D"]About Pennard Vets
At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.[/vc_column_text][/vc_column][/vc_row]
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