Client
Local Authority in Ealing
Job Title
Housing Compliants Admin Support Officer
Pay Rate
£18.04 an hour PAYE
Hours
35 hours Mon to Fri (09:00:AM - 05:00:PM)
Duration
3 Month Contract
Location
This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing).
Description
Your primary duties are to:
* Acknowledge and respond to customer complaints within the agreed service level agreements
* Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised
* Communicate with customers over the phone, email and our customer portal
* Liaise with key stakeholders to progress the customer complaints
* If appropriate, calculate redress and compensation in line with the enact policies
* Maintain databases and spreadsheets
Candidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage.
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