ICT Support Specialist
We are seeking enthusiastic and flexible ICT support specialists to join our existing team at Outwood Academy Ormesby, located in Middlesbrough, North-East England. The successful candidate will have a good knowledge of hardware and software, be highly organized, and possess excellent communication skills, both written and verbal.
Responsibilities:
1. Manage own workload through call allocation via the helpdesk.
2. Provide first-line ICT support to staff and students.
3. Assist with maintenance of ICT rooms and equipment.
4. Support the ICT department with technical tasks.
5. Assist in evaluating new and existing software.
6. Attend and contribute to ICT-related meetings.
7. Develop recording systems for ICT usage.
8. Keep ICT software/hardware inventories up to date.
9. Support staff with presentations and technical setup.
10. Ensure compliance with health and safety legislation in all tasks.
11. Commission, maintain, test, and repair electronic and computer systems, peripherals, and AV equipment.
12. Install and configure software under the guidance of the network manager.
Experience in an ICT support role is advantageous. The role requires the ability to work independently and as part of a team.
Outwood Academy Ormesby aims to continually improve and become a leading academy in the region. We offer professional development opportunities and a supportive environment, with strong safeguarding measures in place.
All appointments are made following safer recruitment practices, including an enhanced DBS check, satisfactory references, and suitability checks to work with children.
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