Retail Supervisor | Richmond, London | Up to £31,000 + Benefits
We are seeking a motivated and hands-on Supervisor to support the leadership of a fashion boutique in a high-performing store for a well-established, founder-led premium British retail brand.
Located in Richmond this multi-brand boutique is Known for its carefully selected collection of contemporary fashion and accessories. This is a fantastic opportunity to play a key role in delivering strong weekly performance while contributing to a brand built on offering unique shopping experiences and timeless styles.
The Role
As Supervisor, you will support the manager in driving performance on the shopfloor, leading by example and ensuring the team delivers outstanding service.
You will help create a high-energy, sales-driven environment, maintaining operational standards while acting as a role model for customer experience and team engagement.
This is a high-density environment requiring energy, resilience, and strong commercial awareness. You will take ownership of the shopfloor during key trading periods and support the wider leadership team in delivering store success.
Key Responsibilities
Support the management team in motivating and developing a high-performing team
Lead by example on the shopfloor, driving sales and delivering an exceptional customer experience
Contribute to achieving key KPIs including UPT, ATV, and customer capture
Maintain high standards of visual merchandising and overall store presentation
Support day-to-day operations, including stock, replenishment, and general store tasks
Take responsibility for the shopfloor during trading periods, ensuring smooth daily operations
Provide guidance and support to team members, helping to build confidence and capability
About You
Experience in a Supervisor or senior sales role within a premium or service-led retail environment
A hands-on team player who enjoys being on the shopfloor
Passionate about delivering exceptional customer experiences
Commercially aware, with a basic understanding of retail KPIs
Resilient and adaptable in a fast-paced, high-volume environment
Strong attention to detail in product presentation and store standards
Has previous experience or a strong interest in digital marketing
Positive, proactive, and confident in supporting and guiding others
The Environment
Founder-led business with strong values and clear direction
Collaborative culture where ideas are encouraged and valued
High trust with opportunities to take ownership
Shopfloor-first approach focused on service, sales, and team engagement
Inclusive, supportive, and professional team environment
What's on Offer
Up to £31,000 salary
Fantastic commission scheme earning up to £500 per month
£1,200 per year uniform allowance
No late trading hours
Opportunity to grow within a premium retail environment
Work within a respected and established retail brand
If you are an ambitious Supervisor looking to grow within a fast-paced retail environment, we would love to hear from you.
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