Overview
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Location: Bristol | Team: Retail | Work pattern: 37.5 hours on a rota basis (to include weekends) | Salary: Up to £25,140.96 per annum | Contract: Permanent
Will you join us and make life better for cats?
Responsibilities of our Shop Manager
* Lead, manage, coach and develop a shop team of employees and volunteers to maximise shop performance through safe day-to-day operational management of shop activity
* Take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance as defined in the Retail Performance framework
* Support the work of Cats Protection, acting as brand ambassador and role model for the charity’s values and behaviours, taking responsibility for shop operations and related people management
About the retail team
* Our retail operation consists of over 80 charity shops
* Each shop has its own charm due to dedicated volunteers and colleagues, offering a range of items across categories
What we’re looking for in our Shop Manager
* Demonstrable learning and experience from working in a relevant retail environment
* Experience of line managing a team and building a culture to achieve a collective goal
* Experience and/or understanding of working to sales targets and budgets
* Excellent organisational skills including the ability to meet deadlines
* Strong commercial awareness, balanced with an appreciation for the needs of a charity
What we can offer you
* Range of health benefits
* 26 days’ annual leave plus bank holidays, increasing with length of service
* Salary Finance to support your financial wellbeing
* And more information available here
Interested? Here’s how to apply
Application closing date: 25th September 2025
Virtual interview date: TBC
Please note we do not accept applications or speculative CVs from agencies. Applications may close before the deadline, so apply early to avoid disappointment. Applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferable. You may be just the right candidate.
Recruitment journey
* Anonymised application form
* Virtual interview via Microsoft Teams
Please email recruitment@cats.org.uk if you require any adjustments to complete your application or participate in the recruitment journey.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Referrals increase your chances of interviewing at Cats Protection by 2x
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