Better places, thriving communities.
FSCC controller advert
An exciting opportunity working on an established and prestigious Transport for London account that is based across London. The London Underground contract is a 24/7, 365-day operation that will require the permanent Day and permanent Night controller to support the site-based officers to provide a best-in-class service to the client's premises and its occupiers. To play an essential role in the development and agreement of the contract strategy, ensuring agreed strategy is met and exceeded. The controller will work closely with the control room supervisor to provide effective site compliance through effective oversight of the operational site based team to ensure they are effective in all aspects of physical security, incident management, and health and safety.
The role demands a 4 on 4 off shift pattern at a pay rate of £16.14. The role also secures an Oyster card for free travel within the TFL area both on and off duty.
Main Duties
Ensure familiarity with all equipment required for the delivery of service especially in relation to CCTV Systems, Access Control Systems and patrol and incident management systems
Ensure delivery of a prompt and adequate response to incidents at any of the client's premises in line with Company procedures and contractual requirements together with the compilation of incident reports.
Ensure full understanding of escalation procedure for incidents through the CCTV and other support systems.
Ensure Familiarity with all Assignment Instructions, policies, procedures and site-specific documentation.
Ensure delivery of all reporting standards and requirements within the agreed timescale as per the Standard Operating Procedures.
Ensure familiarity of all relevant legislation required for the role i.e. DSE, GDPR, CCTV Code of Practise etc.
Liaise with other members of the Control Room and site-based security teams on a day-to-day basis to discuss operational requirements.
Liaise with emergency services as requested and required.
Carry out duties and requested tasks effectively and professionally at all times.
Timely arrival prior to shift commencement to ensure a thorough handover/takeover of duties on post.
Competencies
Essential
SIA Licence
Competent in Microsoft Office – Word, Excel, Outlook
Excellent time keeping
Being able to work under pressure and adapt to fluid developing situations
Have a good and positive teamwork ethic and good communication skills
Smart appearance
Basic CCTV and Access Control Systems operational experience
Precise recording of information along with experience of managing incidents and emergency situations
Having a Pro-active approach towards the role
The ability to take instruction and follow processes
Ability to interrogate CCTV for investigations
Ability to pass a Drug and Alcohol medical and Sentinel. These are a must pass to continue with the application.
Ability to pass track certification.
Desirable
CCTV License– Public Space Surveillance Awareness
Good understanding of GDPR regulations
Having a flexible and adaptable attitude.
Ability to read basic map locations and use of W3W location finder
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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