Company Description We are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions. Working in partnership with some of the biggest household names in the food and drink sector. With over 20 million square feet of warehousing spread across 100 depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description We are currently recruiting a Head of IT Services to ensure that our IT services are delivered to exceed agreed service level agreements (SLAs) and that they are aligned with the business requirements whilst also taking overall ownership of service processes, tracking of operations, and projects related to the businesses you support. Working hours: Monday to Friday, 09.00-17.00 (Hybrid) Manage the delivery of IT services to the businesses that Group IT supports. Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the business requirements. Working closely with the Head of Infrastructure and Head of IT Operations to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. Own the service processes related to the businesses you support. Track operations and projects related to the businesses you support. Ensure that service processes are optimized and that they are continuously improved. Collaborate with other IT teams to ensure that IT services are delivered efficiently and effectively. Manage vendor relationships related to the businesses you support. Participate in the development of IT strategies and plans related to the businesses you support. Ensure that IT services are delivered in a secure and compliant manner. Providing an escalation path for the business for issues / queries. Day to day management of direct reports Team Management: holiday, expenses and absence management duties, including disciplinary / grievance resolution and yearly performance reviews. Team mentoring and leadership – training and shaping the team to strive for excellence. Managing the allocation, prioritisation and progression of tasks. Operate department processes on an on-going basis ensuring they are both current and reflect best practice (in line with all department job descriptions and objectives), whilst being commercially sound Ensure customer service and business KPI’s are set, maintained and improved through the IT functions’ objectives Make best use of business in-house systems, understanding how they can be used most effectively in your team Liaise with SLT, technicians and business representatives from all departments acting as the primary source of support between IT and the business. Ensure that systems are able to operate in line with business requirements Create proposals from recommendations to the Group Director of IT Service, Operations & Infrastructure relating to system / service improvements where applicable. Qualifications Strong knowledge of IT service management processes and methodologies (e.g., ITIL). Experience in managing service level agreements (SLAs). Excellent communication and interpersonal skills. Experience with project management methodologies and tools. Experience with vendor management. Strong leadership and people management skills. Report Writing, Production of Graphs and Trend Analysis, Presentations Additional Information As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – Competitive holiday entitlement of 25 days holiday plus the bank holidays. Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 8% employer Car Allowance - Life Assurance - 4x your annual salary Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our WinningTeam