Join to apply for the Account Manager - Wessex & Welsh Water role at Lanes Group
The Lanes Group is the UK’s largest independent provider of water and wastewater solutions and services. We maintain the seamless operations of the nation’s water systems and are a leading end‑to‑end drainage solution provider with depots across the UK.
About The Role
Responsible for overseeing and managing client relationships for the growing company. The role focuses on prioritizing client satisfaction, setting targets, and promoting healthy relationships between the company and customers.
Location: Stafford
Salary: £45 000.00
Hours: Monday to Friday – 40 Hours per week.
What We Offer
* 24 days holiday plus bank holidays
* Pension
* Death in service
* Company car/car allowance
* Company bonus scheme
* On call payments for reactive workload at evenings and weekends
Responsibilities – But Not Limited To
* Senior representation for the company, working with crucial clients and partners.
* Negotiating and closing agreements with large customers including agreeing reasonable and achievable SLAs and KPIs.
* Creating and monitoring targets and metrics for national accounts, suggesting improvements where appropriate.
* Meeting clients and account managers regularly to ensure strong relationships.
* Follow up on complaints and queries on behalf of clients.
* Provide timely and effective solutions aligned to client needs.
* Taking a leadership role in presentations and proposals for national accounts.
* Monitoring and identifying market trends, competitors and new sales leads.
* Pricing contracts to achieve company’s gross margin expectations.
Experience And Qualifications Required For The Role
* Experience in a regional or national account manager position.
* Experience managing multi‑faceted complex business relationships.
* Knowledge of managing end‑to‑end business processes.
* A sales background with a demonstrated history of sales performance.
* Knowledge of CRM systems.
Equal Opportunity
We are an equal opportunities employer and welcome applications from under‑represented members of the community. Strictly no agencies please.
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