Swavesey Ref: VA3522 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor Location: Swavesey, Cambridgeshire At Steer Automotive Group, we’re committed to doing things the right way — delivering excellence in every interaction, embracing innovation to enhance the customer journey, and operating with integrity in everything we do. We’re currently looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face and voice of our busy automotive repair centre in Swavesey. This role is key to ensuring every customer receives an outstanding experience from first contact through to vehicle collection. Key Responsibilities: Greet customers warmly, both in person and over the phone Manage repair bookings, vehicle handovers, and customer updates Liaise with technicians, insurers, and suppliers to ensure smooth communication Handle customer queries and resolve issues promptly and professionally Maintain accurate records with strong attention to detail What We’re Looking For: Previous experience in a customer service or administrative role (Automotive experience is beneficial but not essential) Excellent communication and interpersonal skills Ability to remain calm under pressure and manage multiple tasks Good IT skills and confidence learning new systems A genuine passion for delivering exceptional customer service What We Offer: Competitive salary with performance-based bonus opportunities Ongoing training and career development A supportive, team-focused working environment If you’re motivated by providing outstanding service, thrive in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and join our customer-first team at Steer Automotive Grou p.