We’re on the lookout for an experienced IT professional who’s ready for the next step in their career. Maybe you’re currently part of a wider team and keen to move into management, or perhaps you’re looking for more responsibility and trust when it comes to IT operations.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
If you’re proactive, confident working independently, and ready for a role where you can make a genuine impact, this could be the perfect next move for you!
A snapshot of the role:
* Take overall responsibility for internal IT provision and infrastructure.
* Manage and maintain core systems, including Microsoft 365, networking, and cloud environments.
* Provide 2nd and 3rd line technical support when required, ensuring smooth running of all systems.
* Coordinate external suppliers and service providers when specialist support is needed.
* Lead on projects to improve security, efficiency, and automation across the business.
* Support and guide the team on new technology especially around AI tools and innovation.
* Maintain and develop backups, storage, and recovery systems.
* Oversee and support a junior team member.
What you’ll bring to the table:
* Proven experience in a 2nd and 3rd line technical support role, ideally within an managed service provider.
* Strong understanding of Microsoft 365, networking, and cloud systems.
* Confidence to work independently and take full ownership of internal IT operations.
* Excellent communication skills and able to explain technical concepts clearly to colleagues.
* A proactive, problem-solving mindset and enthusiasm for continuous improvement.
* Interest or experience in AI technologies would be a bonus!
If all the above has piqued your interest and the role sounds right up your street, apply today or connect with Emma Davies at Zealous Agency for more information.