Main role requirements
To manage a variety of relationships, spanning convenience stores, grocers and large forecourt estates.
To secure, maintain and develop the company’s commercial and operational relationships with each account representing PayPoint at all levels and in all areas.
In conjunction with the above, to implement a robust contact strategy with a variety of stakeholders.
To own and oversee the implementation and coordination of a series of hardware and software deployments and roll-outs as carried out and delivered by PayPoint’s operational and technical teams.
To actively seek and deliver on new business opportunities across existing and new accounts.
To be a voice and champion of the customer within PayPoint.
Principle Responsibilities
Secure & communicate an ongoing understanding of competitive movements across customers and recommend corrective actions to the business.
* Create strong working relationships from director to field level to ensure PayPoint initiatives are effectively briefed by branch/area management.
* Ensure the contracted relationship governance programme is implemented and maintained.
* Ensure regular key senior stakeholder meetings are implemented and maintained.
* Create cross-functional relationships for PR, marketing, buying, and operations to deliver the ultimate PayPoint / retailer partnership.
* In conjunction with marketing, create and implement the annual marketing plan.
* Once created, maintain the above and ensure sustainability and ongoing development.
* Achieve the agreed internal and external reporting deadlines in line with business requirements.
Retailer contract ownership to ensure long term mutually beneficial agreements
* Monitoring, management, and ownership of internal and external KPIs.
* Identifying, creating, and closing new/additional product opportunities, with input and collaboration with Product Management and IT functions.
* Commercial negotiation of the above to ensure optimal results.
Prioritisation and management of retail initiatives according to their strategic importance and revenue potential of each retailer.
Ownership of retailer related issues as appropriate and escalation/resolution within PayPoint (and externally) as required.
Qualifications and Experience Required:
Personal specification
A well-organised individual, well presented with a professional and ‘business like’ image.
Should display a degree of maturity in view of the level of internal and external relationships.
Someone who can cope under pressure with a flexible approach to work who is persistent and resilient with the ability to cope with setbacks.
Have initiative and the ability to act independently as appropriate within broad guidelines.
Ability to liaise effectively at all levels internally and externally.
Excellent interpersonal and communication skills.
Essential:
* Proven experience of account relationship management.
* The ability to influence colleagues and customers, making things happen and driving through to completion.
* Strong negotiation skills.
* Proven organisational and project management skills.
* To have proven experience in developing new business.
* To have proven experience of strategic thinking and implementation.
* Excellent presentation and communication (written and verbal) skills, ideally including presenting to large groups of people.
* Excellent attention to detail and good organisational and facilitation skills.
* Computer literate, with a good working knowledge of MS Office, Word, Excel and PowerPoint.
* Full valid driving licence and use of a car 5 days a week.
Desirable:
* Previous experience of working as a NAM or NAE facing into retail and wholesale customers.
* Knowledge and understanding of the grocery retail landscape from technology to FMCG & supply chain.
* To have experience of business-to-business customer service management.
* To have knowledge of utility or payment markets would be an asset.
* To have customer service experience.
* Knowledge of working with PowerBI.
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